FAQs - Frequently Asked Questions
Dent Repair & Hail Damage FAQs
What is paintless dent repair (PDR), and how does it work?
PDR is a method to remove dents without affecting the paint by carefully massaging the metal back into shape, preserving the factory finish.
Can all dents be fixed with PDR?
PDR is best for small to medium dents without paint damage. Larger dents or those on edges may require traditional repair methods.
Is PDR effective for hail damage repair?
Yes, PDR is highly effective for removing hail dents, restoring your vehicle without needing new paint.
How do I know if my dent is suitable for PDR?
If the paint is undamaged and the dent isn’t too deep, PDR may be a good option. Our team can provide a detailed assessment.
Will my insurance cover hail damage repairs?
Most comprehensive auto insurance policies cover hail damage. Check with your provider, and we can assist with the claims process.
What if my insurance estimate is lower than the repair cost?
We work with your insurance to review our assessment and negotiate necessary adjustments for full repairs.
How long does hail damage repair take?
Depending on the extent of the damage, repairs can take from a few hours to several days. We’ll give you an estimated timeline during the assessment.
Can you help with the insurance claim process?
Yes, we coordinate directly with insurance companies to make the process smooth and hassle-free for you.
Will filing a hail damage claim raise my insurance rates?
Hail damage claims typically fall under comprehensive coverage, which generally doesn’t impact your rates. Verify with your provider.
Do you offer a warranty on dent repairs?
Yes, we offer a satisfaction guarantee on our dent repairs. Ask us about warranty specifics for each service.
Detailing & Cosmetic Services FAQs
What’s included in a complete auto detail?
A full detail includes interior and exterior cleaning, waxing, conditioning, and minor cosmetic repairs for a showroom-ready appearance.
How often should I detail my car?
For optimal results, we recommend detailing every 4-6 months, or more frequently if you drive daily or in harsh environments.
What is paint correction, and why is it necessary?
Paint correction removes imperfections like scratches and swirl marks, restoring a smooth, glossy finish and enhancing the vehicle's appearance.
Can you remove deep scratches from my car’s paint?
Yes, we use specialized techniques to minimize or remove surface scratches. Deep scratches may need additional work or touch-ups.
What is ceramic coating, and how does it benefit my vehicle?
Ceramic coating creates a protective layer over the paint, offering long-lasting protection from UV rays, dirt, and water, and giving a high-gloss finish.
How long does ceramic coating last?
With proper care, ceramic coatings can last several years, providing extended protection and reducing the need for frequent waxing.
Do you provide engine bay cleaning as part of detailing?
Yes, we offer engine bay cleaning to remove dirt and grime, enhancing performance and making it easier to spot potential issues.
What’s the difference between express and complete detailing?
Express detailing includes basic cleaning for quick maintenance, while complete detailing provides a deeper clean, conditioning, and protection.
Can detailing help remove bad odors from my car?
Yes, we use specialized treatments to eliminate odors and refresh the interior, making your vehicle’s cabin more comfortable.
Does ceramic coating replace waxing?
Yes, ceramic coating offers a more durable alternative to waxing, protecting the paint for years instead of just a few months.
Insurance & Claims FAQs
Can I choose my own repair shop for insurance claims?
Yes, you have the right to select any repair shop. We work with all major insurers and follow industry standards for quality repairs.
What if my insurance provider recommends another repair shop?
You can still choose us. Insurers may suggest shops, but ultimately, the choice is yours, and we ensure high-quality repairs.
Do you offer direct billing to insurance companies?
Yes, we handle billing directly with insurers, simplifying the process and reducing out-of-pocket expenses.
Will hail damage lower my car’s resale value?
Untreated hail damage can reduce resale value. Repairing it with PDR helps maintain the vehicle’s original condition and value.
Can you repair dents that have cracked paint?
For dents with paint damage, we can suggest alternative repair options, including touch-ups and paint correction.
Additional Services & General FAQs
What types of vehicles do you service?
We work with all vehicles, including cars, trucks, SUVs, and commercial vehicles for both dealerships and individual owners.
Do you offer mobile dent repair services?
Depending on the type of repair, mobile services may be available. Contact us to discuss options for on-site service.
How can I schedule an estimate for repairs?
You can schedule an estimate by calling us, booking online, or visiting our location for a free consultation.
What areas do you serve?
We serve the Central Texas region, including Waco, Hewitt, Woodway, Robinson, and surrounding areas.
How do I care for my vehicle after detailing or ceramic coating?
Use gentle washing techniques and avoid harsh chemicals to preserve detailing and coatings. We’ll provide you with specific care instructions.